After Sales Service
Al-Hakmiah since the beginning is keen to actively seek to achieve customer satisfaction and focused on the after-sales services for the client peace of mind. In addition to the guarantees provided by major companies, which gives the buyer a guarantee card in his name when receiving his unit in addition to this we established the company to manage and operate the property under independent management with considerable experience in this field.
For its significance we provided all the possibilities to ensure its success. Maintenance and Operation Company led by engineers and administrators with competence and experience in the relevant field and the goal of its establishment, is to take the trouble to manage the property, starting from the contract management and through guarding the property and maintaining the cleanliness which has great importance in the longevity of the property.
To convince the maintenance and operating company that maintenance work is considered a good basis and the backbone to maintain the operational efficiency of the housing units, and to achieve this objective, the work is summarized in the following:
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which consists of a set of
actions in various operations of maintenance, whether scheduled weekly (w) or
monthly (M), quarterly (Q) or semi-annual (S) or annual (A), for example, the
preventive maintenance operations of the building (structurally) include the
following:
1. Weekly Maintenance
Where the works of (External
inspection for Defect) is the virtual work of external examination of the
building and note the following: Developing cracks, doors and windows,
Surface finishes breaks and discoloration
2. Monthly Maintenance
Where is the examination of any observations of Damage in Walls and Ceiling
Surfaces ,Suspended Ceiling , Floor Finish defects and any abnormalities may
occur in the doors or windows as well as weekly maintenance.
3.
Quarterly Maintenance
In addition to the prior maintenance there is
quarterly maintenance, which is the work of examining illuminations of the
building State (Light Diffusers) and change if necessary as well as checking of
door hinges, locks and windows and change whatever is damaged.
4. Semi
Annual Maintenance
Is the work of the previous procedures in the
weekly, monthly and quarterly maintenance as well as to examine the validity of
Fire Extinguishers
5. Annual maintenance
In addition to the work of
all the previous procedures is inspection of roof damages and leaks and
examination of the buildings paint and renew the damaged ones if necessary.
• In addition to the maintenance of the building structurally (apparently),
there are other maintenance operations, for example, electrical maintenance of
the building which includes the following:
1. Monthly maintenance
Including the following:
Check all light bulbs and change if necessary
Check Exhaust Fans and its suitability to work
The external examination
of the covers of electrical switches.
Examination of the distribution of
Panel Boards and observation of the presence of excessive heat
2. Semi
Annual Maintenance
It includes, in addition to monthly checks on the
following:
Check Insulation for Circuits
Make sure that the
grounding wire connected with all the electricity exits, ground continuity to
all outlets Inspect all domestic power outlets for Safety Work on cleaning
suction fans, ceiling fans if it exists.
For each equipment there is
separate maintenance program, for example, Panel Boards and maintaining it
weekly, monthly, quarterly and half-yearly as follows:
1. Weekly Maintenance (W)
Confirm the
arrival of electricity to all parts of the distribution panel.
Remove dust
using a paint brush
2. Monthly maintenance (M)
Examination of the
door hinges, painting and operational status.
In addition to weekly
maintenance.
3. Quarterly Maintenance (Q)
Examine the presence of
rust on parts of the board and re-paint if necessary.
Examining data from
the board and how the data is recorded on the keys.
4. Semi-annual
maintenance (S)
In addition to the above, the Circuit Breakers (incisors)
are tested
5. Annual maintenance (A)
In addition to the above is the
work of examining the connections and reconnecting them
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The cleaning work is done by a team at a high
level of efficiency and the work is summarized in the following:
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Cleanliness of streets and corridors of the building and the surrounding lanes.
- Clean the stairs and entrances.
- The glass facades of the building
and construction.
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Is summarized in the
maintenance of ornamental plants and green spaces planted around the building
and the development and renewal of flowers continuously around the building and
maintenance of shade plants at the entrances to residential units and on the
stairs.
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Availability of safety around the clock to all residential units.
It is obvious that such actions will be credited after God Almighty to increase the age of virtual real estate and equipment that it contains, and to provide comfortable housing for the privileged client.
We ask God to achieve the ultimate goal of this company, which is customer satisfaction and confidence, which we are all here in Al-Hakmiah group striving to achieve.